Dashboard genesys pureconnect

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August undefined, 2024

WebPureConnect CX Insights Help Workgroup Overview Dashboard With the Workgroup Overview dashboard, you can monitor agent status in real-time and view agent interaction details. The dashboard provides supervisors a quick view of available agents and their current states, for a single workgroup. WebMultiple Agents Details Grid Dashboard. The Multiple Agent Details Grid dashboard provides information about details of the selected agents of selected workgroups. The …

PureConnect CX Insights Help - Filters for Dashboards

WebDec 17, 2024 · Join Community Manager Matt and Product Line Manager Greg Cole as they discuss burning questions from Genesys' PureConnect Community. This week's topics include: Expert Picks: CX Insights Demo CX Insights Topics include: - Transitioning from Marquee - Available Dashboards - Selecting Intervals and Work Groups - Side-by-Side … WebThe Dashboard speedometer gives you a quick view of completed survey results. A speedometer is displayed for each survey that has been added to the view using … trump scotch tape toe

PureConnect Solutions for the Contact Center

WebSep 22, 2024 · Genesys Cloud Community Home; Directory; Events. Upcoming Events; Browse. Discussion Posts; Library Entries; Login Page; Addthis; Meet the Gurus; Be a … WebA dashboard visualization is an interactive display that you can use to explore your business data. To make your data easier to view and interpret in a visualization, you … WebGet Started with Genesys Pulse. Use Pulse dashboards and wallboards to display real-time reports within widgets, so that you can monitor your contact center to suit your needs. Dashboards are for personal use, and provide … trumps cnn tweet

Working with Dashboards and Wallboards - Genesys …

WebThe Real-time Dashboards provide users an easy way to see a wide range of real time agent and workgroup activity to understand the current state of the contact center. It … WebSep 22, 2024 · Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. philippine savings bank annual reportWebPureConnect is built on widely adopted standards to provide a feature-rich solution that efficiently uses IT resources—all from a single vendor. Cost savings Centralizing application management, system configuration, … philippine savings bank careers

"WebBefore the installation, use the Activation File Management tool to manage and configure your PureConnect Interaction Optimizer license. You can access this license tool on the My Support Dashboard at " - Dashboard genesys pureconnect

Dashboard genesys pureconnect

PureConnect Release Notes - Interaction Connect Quality …

WebGenesys Tempo is a workforce management application that enables agents to perform the scheduling tasks. Supervisor (iPad only) is an application that gives supervisors, managers, and executives access to key metrics and alerts. Android Download Genesys Cloud apps from the Google Play Store:

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WebFor more information, see the PureConnect Documentation Library. Overall Score: A calculated average of the scores for all the question groups in the scorecard. Overall Rank: A ranking for the scorecard based on a … WebMay 14, 2024 · About Genesys. Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale.

WebPureConnect CX Insights Help Containment Details by Profile Dashboard The Containment Details by Profile dashboard displays IVR details by Profile, such as Support, Purchasing, Billing, Products, and Customer Service. The visualizations in this dashboard display IVR statistics for interactions, by Completion Type. WebView the Agent Status Summary view. Click Performance > Workspace > Agents . Click the Statuses tab. To see the most current data, click Refresh . This view updates automatically. Data in the columns updates when …

WebInteraction Connect Help - Call Scorecard Interaction Connect Help Call Scorecard You can acknowledge a scorecard and review a recording in the Call Scorecard. Requirement: See Interaction Quality. WebFeb 14, 2024 · PureConnect Release Information: Technical Reference Documents: Printable Documentation Files: PureConnect Cloud Resources: PureConnect Use Cases: Knowledge Network: My Support Portal : Previous versions documentation libraries

WebDesigner User Dashboards. Designer license users have configuration access for the CX Insights web application. You can create, view, edit, copy, and share the real-time …

WebDashboard View The Dashboard speedometer gives you a quick view of completed survey results. A speedometer is displayed for each survey that has been added to the view using Manage Dashboard. The Dashboard data is updated … philippine savings bank email formatWebPureConnect CX Insights Help View and Navigate Create Dashboard Interface The Create Dashboard Interface consists of several sections, each section allows you to perform … philippine savings bank historyWebThe Mean Opinion Score (MOS) is a measurement of the voice quality of an interaction. The calculation of MOS uses an industry standard measurement methodology to rank audio quality from 1 (unacceptable) to 5 (excellent). You can view the MOS values in the Interactions view, Agents Interactions Details view, and the Queues Interactions Detail view. philippine savings bank swift codeWebPureConnect CX Insights Help About Dashboards CX Insights displays interactive dashboards that you can use to explore agent data and the current state of your contact … philippine savings bank routing numberWebPureConnect CX Insights Help Workgroup Overview Dashboard With the Workgroup Overview dashboard, you can monitor agent status in real-time and view agent … philippine savings bank main office addressWebOct 21, 2024 · I am creating a custom dashboard for PureConnect statistics using ICWS API and C#. I am able to get the statistics values such as InteractionsEntered, InteractionsAnswered and AgentsLoggedInAndActivated etc. using the both /icws/ (sessionId)/messaging/subscriptions/statistics/statistic-values and /icws/ … philippines avian fluWebIf you have been assigned access to a dashboard, it is available in the list. Your CIC administrator assigns access rights to view dashboards. To open a dashboard, select a … trump scraps jan 6 anniversary plans